To ensure the best experience for all our passengers, please review our policies below:
1. **Booking and Cancellations**
– Full payment is due on the arrival of the driver before departure
– Deposits are non refundable. Rescheduling is available on a case by case basis.
2. **Payment**
– Payment can be made via cash app , Zelle or credit card (6% service charge).
3. **Passenger Conduct**
– Passengers are expected to conduct themselves respectfully and responsibly.
– Smoking/Vaping is not permitted in our vehicles.
In the event of smoking there will be a $500 cleaning fee applicable.
– No more than vehicle passenger capacity will be allowed on board under no circumstances.
– In the event of excessive spills / vomiting there will be a $250 clean up fee.
4. **Punctuality**
– Our drivers aim to be punctual. However, we advise booking your ride well in advance, especially during peak hours.
– In the event of a delay, our customer service team will keep you informed.
5. **Safety**
⁃ Standing on seats at any time is a violation of our policy
– We reserve the right to refuse service to any passenger who poses a safety risk.
6. **Special Requests**
– For any special requests or accommodations, please notify us at the time of booking. We will do our best to meet your needs.
Failure to abide by our passenger conduct & safety rules can lead to early termination of service and forfeiture of trip at customers expense.
Thank you for your cooperation. We look forward to serving you and ensuring your journey with us is exceptional.
Safe travels,
